Help desk

O help desk é uma ferramenta que centraliza a comunicação com o cliente, organizando e otimizando suas solicitações e principais dúvidas em uma única plataforma.

Com isso, a equipe de atendimento pode proporcionar a melhor experiência possível para seus clientes. O objetivo principal do help desk é solucionar problemas e fornecer o suporte necessário para esclarecer dúvidas sobre produtos, serviços, questões técnicas, resolver incidentes de TI, abrir chamados, entre outras possibilidades.

What is the meaning of helpdesk?

Although "help desk" is a direct translation from English meaning "help center," it is more commonly used to refer to a company's customer service department. The primary purpose of a help desk is to provide clarification and propose solutions for various scenarios, particularly those related to IT.

What is helpdesk?

The help desk is a service that provides support to both internal and external customers, with the goal of resolving technical IT problems through chat, telephone, website, or email.

Its main objective is to enhance the customer experience by delivering responsive service and efficient problem-solving.

A common and effective practice is to use software to record, track, and manage customer issues.

Furthermore, the help desk adheres to ITIL (Information Technology Infrastructure Library) best practices to ensure that all actions are carried out in an organized, practical, effective, and ethical manner. As the first point of contact for a company's internal and external customers, the help desk plays a crucial role in customer satisfaction.